Energy Support For
Illinois Customers
Access your My Account, contact information, and more, from one convenient place.
Helpful Illinois Energy Resources
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Access My Account
Pay your bill, access account information, and more.
Visit My Account -
Environmental Disclosures
Review environmental disclosure information where applicable.
View Disclosures -
Contact Frontier
Get support with enrollment, billing, account questions, or general service.
Contact Us -
Utility Outage Information
Find utility outage contacts and outage tracker resources.
View Outage Contacts
Illinois Transmission and Distribution Service Providers
Illinois Transmission and Distribution Services Providers
800-334-7661 (Emergency/Customer Service)
If you experience a power outage or service emergency, please contact your local utility/distribution provider directly. They maintain the local delivery infrastructure and respond to outages and emergencies.
Need help with your energy service?
Once you switch your energy service to Frontier Utilities, our Customer Care Representatives are available to help with account questions, billing, payments, and service support.
Self-service is available 24/7
Quick Balance Check
Text BALANCE to 20145 to see your bill before you pay.
Message and data rates may apply.
General Customer Service
Phone: 1-866-926-8192
Hours: Monday–Friday 7am–8pm CST, Saturday 8am–5pm CST
Email: care@frontierutilities.com
Make a payment with a human
After accessing the automated phone system, press 1 at the main menu, followed by 2 to speak to a live agent during business hours.
