We Are Here To Help You!
Once you switch your electricity to Frontier Utilities, you will appreciate the effort we put into our service. Whether you need assistance with your account or simply have a question, our trained Customer Care Representatives work hard to meet all your needs. You can also text the word BALANCE to 67463 to see your bill before you pay (message and data rates may apply). Give us a call or send us an email.
Self Service Is Always 24/7
MyAccount (current customers) | https://myaccount.frontierutilities.com/
- Pay your bill anytime, anywhere
- Check the status of your payment
- Get your home's energy insights beyond overall usage
- Review and renew with a plan based on your past usage
Quick Balance Check? Text BALANCE to 67463 to see your bill before you pay (message and data rates may apply)
General Customer Service
Phone: 866-926-8192
Hours of Operation: Monday thru Friday 7am - 8pm CST, Saturday 8am-5pm CST
Email: care@frontierutilities.com
After accessing the automated phone system, press '1' at the main menu, followed by '2' to speak to a live agent during our listed business hours.
24 Hour Power Outage Contact
In the event you experience an outage, please call your TDSP for assistance. You may also view their Outage Tracker maps by clicking on the links below.
Illinois Transmission and Distribution Services Providers
800-334-7661 (Emergency/Customer Service)
