Trusted By Texans Across The State
Real feedback from customers who switched, enrolled, and manage their energy with Frontier Utilities.
- 4.7/5 16,000+ Ratings on Google*
- 4.6/5 6,000+ Ratings in the App Store*
- 4.1/5 1,500+ Ratings on Google Play*
- 18+ Years Serving Texas
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Elizabeth W.
GoogleI needed an electric company fast when I moved into an apartment, and didn't have time to research much. I have nothing but praise for them since they allowed me to switch my plan with no penalties. Since there was an issue with my A/C unit, it caused my bills to be higher than they should be. Customer service got me on the best plans until my A/C issue was resolved. I now receive relatively low energy costs considering I'm in the summer heat. I will be staying a customer with them.
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Glory O.
GoogleAn amazing supervisor tried to reach me - we had phone tags several times but this supervisor persisted to make sure they reached me. I definitely recommend Frontier Utilities and when there is an issue the customer service team and supervisor strive to make sure the issues are resolved. Thanks so much team!
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Louisa G.
GoogleVery helpful associates! Got my electric plans set up quickly and efficiently.
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Gustavo S.
GoogleFernando was very informative, patient and kind. He spent a lot of time answering my questions and going over the information.
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Crystall R.
GoogleVery good service both on phone and electrical service. Took care of my needs immediately. I would definitely recommend them to anyone looking for utilities service.
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Earl D.
GoogleAmazing customer service support
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Ching
GoogleShandy B. was amazing, excellent service and very helpful, solved all my problems and more. Very satisfied with Frontier.
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Cheyenne T.
GoogleI've been with Frontier for 2 years now and never have any issues! Their customer service reps go above and beyond to help me out with any questions or concerns I have. I recently spoke with Franco about my upcoming renewal and he went over the best options for me and even got me a credit on my account! He answered all my questions and went into detail on all of the options.
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Paul
GoogleThe guy was very professional yet very charming as well and polite and gave me the offer that I wanted and laughed with me a bit. I was very impressed and I recommend this company to anyone who wants a better rate for utilities. Wasn't pushy either like most reps. THAT'S RARE!
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Kathy B.
GoogleJuan carefully reviewed my past account and made a recommendation for renewal. He was efficient respectful.
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Tawnya P.
GoogleThis was my 1st time setting up an electric service account and Juan help soothe any worries or concerns I had! I'm glad he was the one to help me out and I feel much secured choosing Frontier Utilities!
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Alvanys V.
GoogleExcellent customer service! Juan helped me with my electric plan and the whole process was super easy and smooth. He was very kind, patient, and took the time to explain everything clearly. I really appreciated his help. Highly recommend Frontier Utilities.
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Mario M.
GoogleFranco, at Frontier Utilities, went above and beyond to provide me the best cost effective electricity plan available. Much appreciated...Thanks!!!
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Corey C.
GoogleOmar was very helpful! Setting up my new energy plan was a hassle-free and positive experience.
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Janice B.
GoogleThis company cares about people. Do you know how hard that is to find in today's day ? It's a smaller company with a heart. ??
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Stephen L.
GoogleFist time home owner. Not the same as moving from apt. to apt. and still have a apt. lease. Frontier Utilities made it plain and simple. Took a min. but, it was worth the min. THANKS!
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Peter M.
GoogleFast, convenient and cheap
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Lasherrial J.
GoogleI appreciate Frontier. I have been with them forever. I wouldn't change it for the world.
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David G.
GoogleThey provide me with good electrical service and I like their web based dashboard of my account. It provides me with the information that I need.
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Evette C.
GoogleI have been a customer for 10 years or more and I Frontier is one of the companies I will never change! Their service is excellent, customer service reps are friendly and professional and I just have a great experience with them.
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Tammie S.
GoogleI've been with Frontier Utilies for one year and recently renewed. They have competitive rates, their customer service representatives are friendly, and very helpful. If you're shopping rates, give them a call.
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Hayford O.
GoogleFrontier Utilities has truly exceeded my expectations. Their customer-focused approach is outstanding, and it shows in every interaction. From the moment I signed up, their team has been responsive, professional, and genuinely committed to making the experience smooth and stress-free.
Their rates are competitive, their billing is transparent, and their communication is consistently clear. I especially appreciate how quickly they address questions and how willing they are to go the extra mile to ensure customer satisfaction. It's rare to find a utility provider that combines affordability with exceptional service, but Frontier Utilities manages to deliver both effortlessly.
I'm extremely pleased with the reliability of their service and the level of care they provide. Frontier Utilities has earned my trust, and I highly recommend them to anyone looking for a dependable, customer-oriented utility provider. -
E G T.
GoogleWe've been with Frontier for years and they've always delivered what I consider to be good service at a good value. Renewing our contract this time around (like every time), Aldo was very helpful in helping us to choose the best plan as has everyone I've dealt with at Frontier.
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Tools That Help You Stay In Control
Monitor usage, pay your bill, manage your account, and access helpful tools designed to make energy easier.
What Customers Value Most
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Simple Switching
A guided, straightforward enrollment process that makes switching plans simple and clear.
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Helpful Support
Friendly agents and responsive service whenever questions come up.
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Useful Online Tools
Easy account access, billing tools, and usage insights customers can rely on.
Frequently Asked Questions
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Low rates are just the beginning. Frontier Utilities combines customer-focused support, flexible options, and tools designed to make managing your energy easier. Learn more here.
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If you’re not satisfied with your new Frontier Utilities residential plan, all you have to do is contact us within 60 days of your service activation date. From there, you’ll have the freedom to choose any eligible plan we offer, without facing penalties. The Happiness Guarantee offer applies one time only for new Frontier Utilities residential customers. Keep in mind that your contract term will restart with your second plan, and the offer is subject to change or withdrawal prior to customer acceptance. Learn more here.
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Enrollment is quick and can usually be completed online in just a few minutes or by giving our team a call. You just need to select a plan, enter your details, and submit! Enroll here.
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Yes! When you’re an active Frontier Utilities customer and you refer a friend to us, both you and your friend can earn a bill credit reward. Click here for full terms. It's our way of saying thank you for helping us spread the word about us.