Choose Your Energy Plan With Confidence
We understand that choosing an electricity plan is an important decision. That's why eligible new Frontier Utilities residential customers have added flexibility if their new plan isn't the right fit.
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4.7 Google Rating*
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Powering Texans for 18+ Years
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16,000+ Google Reviews*
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60-Day Happiness Guarantee**
What Is The Happiness Guarantee?
Added Flexibility For New Customers
If you're not satisfied with your new Frontier Utilities residential plan, contact us within 60 days of your service activation date.
We'll help you switch to another eligible Frontier Utilities plan without penalties.**
How It Works
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Step 1
Choose an eligible Frontier Utilities residential plan.
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Step 2
If you're not satisfied with your plan, contact Frontier Utilities within 60 days of your service activation date.
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Step 3
Select another eligible Frontier Utilities plan.
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Step 4
Your new contract term begins with your second plan.
Why Customers Appreciate The Flexibility
- More Confidence When Choosing
- Flexibility if Your Needs Change
- Another Opportunity to Find the Right Fit
- No Penalties for Eligible Plan Changes**
Important Things To Know
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Applies one time only
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Available to eligible new residential customers
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Subject to change or withdrawal
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Must contact Frontier within 60 days
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Eligible plans only
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Contract term restarts
Questions? We've Got Answers.
Everything you need to know about switching, choosing a plan, and managing your electricity service.
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Low rates are just the beginning. Frontier Utilities combines customer-focused support, flexible options, and tools designed to make managing your energy easier. Learn more here.
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If you’re not satisfied with your new Frontier Utilities residential plan, all you have to do is contact us within 60 days of your service activation date. From there, you’ll have the freedom to choose any eligible plan we offer, without facing penalties. The Happiness Guarantee offer applies one time only for new Frontier Utilities residential customers. Keep in mind that your contract term will restart with your second plan, and the offer is subject to change or withdrawal prior to customer acceptance. Learn more here.
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Enrollment is quick and can usually be completed online in just a few minutes or by giving our team a call. You just need to select a plan, enter your details, and submit! Enroll here.
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Yes! When you’re an active Frontier Utilities customer and you refer a friend to us, both you and your friend can earn a bill credit reward. Click here for full terms. It's our way of saying thank you for helping us spread the word about us.