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How can I apply for Critical Care Residential Customer and Chronic Condition Residential Customer status protections?

If you are a residential customer and have a person permanently residing in your home who has:

  • Been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person's medical condition;
  • Been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life.

You can apply for certain protections by contacting Frontier Utilities at 866-926-8192 for an application.